Frequently Asked Questions
Is it safe to order online?
We use industry-standard Secure Sockets Layer (SSL) technology to allow
for the encryption of potentially sensitive information such as your name, address
and other critically sensitive information like your credit card details. This means
information passed between your computer and our website cannot be read in the event
someone intercepts it.
Fraud safety & payment info
We encourage you to enter your details as accurately as possible
to ensure your order is fully successful. (Please note your order acknowledgement
email is not confirmation of this, but solely that your order has been received).
If for any reason your order is unsuccessful, we will attempt to contact you via
the provided contact information. Any delay during this stage is exempt from our
delivery time estimates.
Using my gift voucher online?
To use a RugbyBum online promo code simply enter your unique code exactly
as you see it into the relevant promotional code box at the checkout, click
the apply the code button and your order total will automatically update with the
promotion code value subtracted.
What are the delivery options?
We offer UK standard and International delivery options. Our
normal estimated delivery times are:
- Standard Delivery: 3-5 working days for all non-embroidered items, up to 10 working days for all embroidered products
- International Delivery: 7-10 working days
However, we always do our best to get your order to you
as quickly as possible.
What is the returns policy?
You can exchange or refund any unworn, unwashed items by mailing the item
back to us within 28 days of purchase. Please ensure that items are in their original
condition with a copy of the original invoice.